Imagine a job where you get to work with Alcohol, Tobacco, Firearm, and Explosives (ATF) agents; State/local bomb squads; or the brave men and women who have joined our armed forces and risk their lives to keep us safe. If you work in an environment where your voice isn’t heard, you feel like your just a number, or you always have to wear business attire, we have the perfect place for you to build a career.
SharpLogixx, LLC is a leading global technology company that develops the most advanced diagnostic imaging solutions and software applications to help automate processes and accelerate conclusive life-altering decisions. We believe in thinking progressively, being bold, honest, flexible and fair, outperforming our competition, building a “can do” competent team, and providing a working environment that has a family spirit.
Our staff:
We have former Navy/Army personnel, movie buffs, gamers, gardeners, runners, and people from all walks of life. Being in Green Bay, Wisconsin we have very loyal Packer fans. We also have Washington Redskins, Dallas Cowboys, and even Minnesota Vikings and Chicago Bears fans but we don’t hold it against them.
Role:
The Security Support Services Technician will support our SmartRayVision segment. SmartRayVision products are made in the United States of America with high-quality performance and attentive service for some of the highest-ranking government offices and state & local agencies. Our core product is a sophisticated but intuitive portable digital x-ray system to deliver unmatched clarity and connectivity for bomb technicians all over the world.
Core Duties:
- Provide second level technical support for client calls and on-line request.
- Responsible for configuration and verification of equipment to ensure clients receive a fully functional system.
- Assist with core Windows image creation, updating, and deployment.
- Assist with supporting the Microsoft Azure environment.
- Assist with testing Alpha releases of both software and hardware products.
- Assist with the development and improvements of the hardware and software we deploy.
- Assist with coordinating efforts with Beta clients for testing both software and hardware products.
- Develop installation packages for updating existing customer systems.
- Deploy update packages to existing systems and provide training on new features.
- Assist with training customers on our system.
- Project manage small to medium projects within your team as well as coordinating tasks with other members of the organization.
- After an initial training period, perform rotating on-call duties.
- Opportunities to grow within the organization.
Qualifications:
- 4-7 years of experience in Information Technology Preferred
- Strong technical support level knowledge of Windows 10
- Strong troubleshooting skills
- High initiative
- Strong drive to achieve results
- Experience with formal end-user training or willingness to learn this skill effectively a plus
- Experience with Windows Deployment Server (Image creation and updates a plus)
- Experience with group policies
- Digital X-Ray experience a plus
- Knowledge of Federal/Military computer security a plus
Other job titles similar to this role: IT Technician, Desktop Support, Tier 2 Support, Support Services, Field Services Technician, IT Support Technician, End User Support Analyst, and System Analyst.